The following terms and conditions apply:
Dispatch costs (inclusive of legally applicable VAT)
Domestic deliveries (Germany)
Within Germany you always pay 2.99 €, no matter how much you order and from an order value of over 25 € we ship free of dispatch costs.
Dispatch costs for other countries:
Zone 1 - EU
Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Monaco, Netherlands, Poland
Zone 1 - non - EU
Zone 2 - EU
Great Britain, Italy, Sweden, Slovakia, Slovenia, Spain (except Canary Islands), Hungary
Zone 3 - EU
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Ireland, Lithuania
Zone 3 - non-EU
Albania, Belarus, Bosnia-Herzegovina, Iceland, Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Ukraine, Yugoslavia, Ceuta and Mellia
Zone 4 - non EU
For goods customised according to customer requirements, the revised submission will be made within 3-5 days following conclusion of the contract, execution of the design work and delivery of the goods within 7-14 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.
Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 7-10 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made.
The delivery date for the complete order will be the same as that of the article with the longest delivery time.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.
Delivery of download items:
Supply of download products: Download products (digital content which is not supplied on a physical data carrier) do not incur shipping costs.
The customers can download the Download items via a link shared through email.
This email is sent with the access data for the Download within 48 hours after placing the order (in case an advance payment has been agreed upon, after the payment authorisation).