The following terms and conditions apply:

Dispatch Conditions (inclusive of legally applicable VAT)

Shipping within Germany

Within Germany, we ship free of shipping costs from an order value of over 50€. Under an order value of 50€ you pay 5 € for shipping.  (delivery time 1-3 days) 

Shipping Abroad

Zone 1 - EU (delivery time 2-6 days)
16,00 Euro
Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, Netherlands, Poland
Zone 1 - non - EU (delivery time: 2-5 days)
20,00 Euro
Switzerland, Liechtenstein, Great Britain, Monaco
Zone 2 - EU (delivery time: 3-6 days)
16,00 Euro
Italy, Sweden, Slovakia, Slovenia, Spain (except Canary Islands => Zone 4 - EU), Hungary

Zone 3 - EU (delivery time: 4-10 days)
16,00 Euro
Bulgaria, Croatia, Cyprus, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Malta, Portugal, Romania, Ireland, Lithuania

Zone 4 - EU (delivery time: 7-11 days)
30,00 Euro
Canary Islands (Spain) 

Zone 3 - non-EU (delivery time: 7-17 days)
30,00 Euro
Norway, Albania, Belarus, Bosnia-Herzegovina, Iceland, Macedonia, Moldova, Republic of, Montenegro, Norway, Serbia, Ukraine, Yugoslavia, Ceuta and Mellia
Zone 4 - non EU (delivery time: 10-16 days)
30,00 Euro

Delivery Periods

For goods customised according to customer requirements, the revised submission will be made within 3-5 days following conclusion of the contract, execution of the design work and delivery of the goods within 7-14 days following approval of the revised submission (with an agreed advance payment after the time of your payment instruction), unless otherwise specified in the respective quote.

Unless otherwise specified in the quote, domestic delivery of goods shall be made (Germany) within 3 - 5 days, for deliveries abroad within 7-10 days from conclusion of contract (if advance payment agreed from the date of the payment instruction).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made.
The delivery date for the complete order will be the same as that of the article with the longest delivery time.
In case of self-collection, we will inform you by email once the product is ready, along with the collection options. In this case, dispatch costs will not be charged.

How do we pack our products for shipment?

Below you can find an example of the packaging of a green Glasser electric violin. After the shown packaging, the Glasser package comes in another cardboard packaging and is filled with paper. We try to pack the packages as safe as possible and try to use as little plastic as possible.