Frequently Asked Questions
Why a stringed instrument/bow made of carbon
If the violin had been developed today, would luthiers still choose spruce? Tim Duerinck addresses this very question in the July 2018 issue of The Strad Magazine (New materials). In a nutshell, the author concludes that if one favors the sound of a wooden violin, wood is obviously the best choice. However, if the string musician is looking for an instrument, with a lot of power, sound volume, and rich timbre, carbon forms a smart alternative.
Regardless of sound volume and tone color, carbon instruments and carbon bows offer other advantages.
Carbon fiber is a much more resilient and resistant material than wood. For this reason, carbon instruments and bows are particularly suitable for outdoor concerts, live acts, and (student) rehearsals. Neither high humidity nor temperature fluctuations are problematic. The instruments and bows are not only robust but also very easy to travel with. Our manufacturers do not use materials that are on species protection lists. The violins are vegan. On request and for an additional charge, we can also obtain carbon bows with synthetic hair. Last but not least, the price is decisive. State-of-the-art manufacturing processes and skillfully applied craftsmanship allow manufacturers to offer excellent value for money. The instruments and bows are made in Baja California, New York, and Minnesota.
Why are some prices of US suppliers cheaper?
The prices of US suppliers are subject to import sales tax of 19% and customs duties in addition to shipping costs. These are usually payable upon collection from customs or directly upon delivery by DHL (+6 Euro handling fee), DHL Expres (+14.80 handling fee), or UPS (handling fee: 2.5% of the warning value). The additional fees are not shown in the invoice of the US provider. For our instruments, these costs were of course taken into account and we can ship the instruments at a lower price. (My customs calculation).
Is there a possibility to play the instruments on trial
Yes, we will gladly send you the instruments on request/invoice. Legally you have a right of withdrawal of 14 days. Depending on your needs, we can also arrange a longer trial period. We will pay the return shipping costs within Germany.
Do you also offer repair and maintenance services
Yes, please contact us about this. We will be happy to make you an offer.
Do you offer the reconditioning program from Glasser
At the moment we do not offer the Reconditioning program to the full extent, but we are interested in a joint solution. Please contact us for more information.
Who is responsible for any warranty work
The warranty is in accordance with the legal regulations. For the duration of the warranty obligation, we will undertake rectification work or offer a change. You can find more information about the warranty here.
Who takes over possible warranty work
Information on any additional warranties that may apply and their exact conditions can be found in each case with the product in the online store.
Is it possible to rent the instruments/bows
At the moment we do not offer rentals. Please contact us if you are interested. We are anxious to find a solution.
Is the instrument ready to play
Yes, the violins come with the bridge set up and are initially tuned. The planetary threads of the Perfection Planetary Pegs (pegs) offer a great added value. Tuning is easy.
Does the scale differ from conventional violins
No. The scale length of Glasser carbon violins is similar to that of wooden violins.
Why is the bridge made of wood
Since 2020 the bridge of the Glasser Carbon Violin and the Glasser AEX Carbon Electric Violin is made of a carbon composite. The bridge of the Glasser Carbon Electric Violin is still made of wood so that this bridge can be adapted to the individual requirements at the luthier. In addition, a carbon bridge cannot yet match a wooden bridge in terms of sound.
What does the carbon violin weigh
The acoustic carbon violin weighs about 580 g. The electric violin weighs approx. 710 g due to the built-in electrics. With the e-violin, the center of gravity is somewhat shifted, but you get used to it very quickly.
Why does the E-Carbon violin have a body
The E-line of Glasser instruments has a sound body so that the violin can be played acoustically as well as with an amplifier. Especially for musicians, the road-ready instruments are very suitable. Depending on the room acoustics, they can be played acoustically or unplugged very easily and quickly.
Will there also be violas/cellos from Glasser
In the near future, we would like to exclusively offer carbon violas and carbon cellos from Glasser.
How do you ship
We ship with DHL. From a value of goods of 25 Euro, we take over the shipping costs all over Germany.
How to deal with returns
Returns are very simple. A return label is enclosed with your order. You can then drop off the package at a Packstation, at the post office, or give it to a DHL courier.
If the return period has expired, please contact us if there is a reason for a return outside this period. You can also find more information about returning products in the terms and conditions.
What payment methods do you offer?
You can pay conveniently by Paypal or prepayment. In addition, you can order on account in Germany.